I have just completed 2 days of coaching with Valerie in preparation for my upcoming maternity leave, as the company director, it’s a daunting feeling knowing that after 8 years I need to take a step back from my “first baby”, however, Valerie has filled me with confidence after putting everything that is usually just “in my head” to structure protocols and processes. Valerie is exceptionally knowledgeable and I have gained so much from just 2 days!I have already scheduled in a retail workshop for the whole team later in the year! I am so pleased I chose to book the training with Valerie, the training has most certainly been invaluable”
I have had the pleasure of knowing Valerie for many years now. Not only is Valerie proficient in the commercial development and operations of the spa industry she is also an outstanding mentor. Valerie is a real example of a great business coach as she knows and understands what the business needs are from a commercial viewpoint. Working with Valerie at any opportunity is a privilege, and I would highly recommend her to any business or individual who is looking for assistance to develop, grow and achieve their goals
I have known Valerie for many years and had the pleasure to work with her in a number of capacities. Starting as an early supporter of Treatwell when she was at Bliss to helping us develop the Treatwell Academy, Valerie has been a pleasure to work with. She has tremendous knowledge of the industry and has an ability to connect and communicate with people in a way that is rare.
Valerie is a fantastic mentor. She has a rare gift of bringing out the best in people whatever stage they are. In the 3 months of working together, my business has bloomed and i have grown also.
Valerie changed my way of thinking, something she taught me and will never forget is: don’t assume....
Fun training! Learnt a lot that will help me give my clients a better experience.
Thank you for your inspiration. Things that needed to be reminded of, as even though I was trained by you in the days of working with Clarins, you always had that punch for business & I will treasure these vital points.
Thanks Valerie for a very informative and fun retail day. I have since put these elements into my Therapist training and the feedback has been super. They can’t wait to get back to their clients to put it into practice.
Meeting Valerie was a defining moment in my professional career. Her knowledge, insight and integrity are second to none and I seldom to come across someone who is as approachable and down to earth.Valerie is a true professional, delivers exactly what is promised and uses her talents to guide Spa Managers/Business Owners to boost revenue and increase the bottom line.Valerie has a fantastic ability to translate her ideas so it is easy to engage and make all aspects of her coaching understandable. It is no wonder that Valerie is one of the most sought after consultants in the spa industry.I could not recommend Delforge & Co enough if you want to push your business in the right direction and achieve amazing results in all areas.
Each semester, I organized for the team at Spa Thémaé Paris , a day of team building , on different themes to unite the team on projects and future goals.Following the success of the accompaniment by Delforge & Co , I called again their services to organize this day of early 2015 on the topic of communication.The whole team has highly appreciated this day , that a management point of view, gave a big boost after a stroke end of a very intensive year 2014, in terms of workload and energy expended by the team.Profits, after this day has been adversely affected lasting several months.What a joy to rediscover a new impetus and share new ideas with his team a big thank you to Valerie and Delforge & Co for this animation!
We had Valerie join us to hold a team meeting. Valerie’s previous experience is vast and the whole team found Valerie inspiring and passionate. The time spent was incredibly worthwhile and the team had a huge boost in motivation and were left inspired. I would say that it helped the team focus on the whole customer journey, their individual procedures and bringing the team together on the business’ goals and aims.I would highly recommend Valerie for a session with your team if you wish to take them to the next level.
Valerie presented at the 2015 Buxton Spa and Wellness Conference and provided an insight into the use of social media for your business. She gave students real world examples that they could apply in the future as well as her valuable industry predictions for 2016. We look forward to welcoming Valerie back to future conferences at the University of Derby.
Valerie and I have been colleagues and friends for over five years, often supporting each other professionally with contacts, expert experience and knowledge. Recently I asked Valerie to draw up a detailed budget forecast for a project I was working on. It was for a new opening in central London and involved a group of non industry investors. As always, Valerie produced an extremely detailed document offering a number of staffing proposals and projections - over a few time periods - with which the investors were very happy and impressed. It was a pivotal document and Valerie’s input freed me up to work on the brand identity, offer and client journey. A consummate professional and veteran of the industry Valerie is a huge asset to any project, with her 360 knowledge of the industry. We have collaborated a number of times and I am always confident that the tasks dedicated to Valerie will be completed with total professionalism and a level of detail only years of hands on experience can garner.
Valerie is an example of hard work, strong ethic, great knowledge and success. She has a deep passion for the Spa industry and for sharing her experience with others. I would strongly recommend Valerie to anybody who needs a qualified Director or consultant, she is honest and professional.
Valerie is an asset to any business requiring a commercially forward-thinking senior manager. A true team player, Valerie has proven effectiveness in managing large and diverse teams; coaching and developing those individuals to deliver measurable and achievable results in a range of businesses. A wealth of knowledge from spa management, operations and training to retail environments and sales driving, any business who has the pleasure to work with Valerie will see impressive results
Training with Valerie enhances all aspects of a Guest Journey and heightens the experience for new, returning & loyal guests. Looking forward to more training with Valerie” - Gemma Grove Spa Operation Manager from Café Royale”Very informative! Enjoyed the course which can be implemented straight away. Helped me to find my weaknesses as well as my strengths and to set an action plan” - Reelika Roolact - Spa Reception Manager from Café Royale”I left with Strategies that will be implemented into my mobile therapy business to better myself and stand out from the rest, thank you Valerie” - Lisa Marie Farag - Beauty by Lisa Marie”Valerie was inspiring! The content of the course left me feeling enabled and passionate to develop my role and career further!” - Lauren Leale - Green, director of Lesley Leale - Green Clinic in London”I have really enjoyed this course and feel that I have learned so much. I am excited to go back to the salon and put these new skills into place. I’m most excited about being a leader to my team, not just a manager.” - Emma Clark Salon Operation Manager from Peaches Wax Bar in Scotland”Valerie, thank you for bringing this Leadership course to my attention, I feel so glad that we booked this. I am excited to go back to the salon to organise myself, the salon and the team. This course has made me look at things from a different angle and opened my eyes changes that have to be made for myself, the team and the salon. I don’t feel so lost. Thank you so much for giving us your time and bringing some great speakers with their perspectives on things.” - Michelle Madden, Assistant Manager from Peaches Wax Bar in Scotland”Excellent training, I wish I did this course earlier!” - Tara Birdi, Founder & Owner of Aura Beauty Clinic in London