salon

Salon Reception Areas Need To Be Rethought Of… But Why?

Salon Reception Areas Need To Be Rethought Of… But Why?

Lately, whether they have a dedicated team or not, I have been on a mission to revolutionise my clients’ salon reception areas and desks. More specifically, I focus on the training for reception and on how to turn the first and last client touch point into a strong commercial asset generating impact on their revenue.

The Ins & Outs of writing a Salon/Spa Operating Procedures

The Ins & Outs of writing a Salon/Spa Operating Procedures

If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should all have a SOP manual (salon/spa operation procedure manual), but many businesses don’t understand why and where to start when it comes to writing it.